Automation – There is believe that, any kind of automation taken away jobs from humans or automation does not help customers like human interactions.
Automations are growing day by day with softwares. It helps us to remove same kind of tedious work with applications or software enabled solution. There are many other advantages apart from this : Like effective use of human skills & give better options to focus on the things in which we indeed require human touch.
Let’s go through few automation case study processes which may help us to understand. 1) Product Or Portfolios : We normally make some Brochure or Template to share with people when customer looks for information about product. Same thing can be uploaded on website so it will be easy to change & provide updated information to customer. 2) CRM Software – Time to time get in touch or track the customers will become easy with this kind automation. 3) Appointment Booking Application – Gives more clarity before customer engagement for each appointment with all previous records. And there are many more.
Software applications, automates & simplifies the business processes, which helps us lot, as a customer, service provider or as a business manager.